Medical Receptionist - Specialty Care

HealthPartners•Saint Louis, MN

7d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This role can function in a Call Center environment, where the primary purpose is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours, meeting department specific agent expectations and following defined guidelines and processes. Alternatively, in a Front Desk environment, the primary responsibilities include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background preferred.
Strong verbal and written communication skills
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Ability to key for long periods of time.

Responsibilities

Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Greet patients.
Collect co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients who request our care.