Medical Office Receptionist - Specialty Clinics

Endeavor Health•Buffalo Grove, IL

2d•Onsite

About The Position

The Medical Office Receptionist provides essential office support, including reception, scheduling, and patient assistance, within designated service points of Endeavor Health's Specialty Clinics. This role is crucial for ensuring a high-quality patient service and satisfaction experience. The receptionist will be the first point of contact for patients and visitors, offering a welcoming and hospitable environment while efficiently managing administrative tasks and patient flow. This position is a full-time role, working 40 hours per week, with a standard Monday to Friday schedule from 8:30 AM to 5:00 PM CST, and includes rotating Saturday shifts. Endeavor Health is a comprehensive healthcare system dedicated to providing accessible, high-quality care to over 4.2 million residents across six counties in northeast Illinois. With a large team of dedicated professionals and physicians, the organization operates numerous ambulatory locations and eight Magnet-recognized acute care hospitals, all focused on delivering exceptional patient experiences and expert care close to home.

Requirements

High school diploma, GED, or higher education completed.
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service, providing congenial and hospitable customer service.
Refers patients and visitors to the appropriate department or resource.
Notifies appropriate resource of patients and visitors' arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls, and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co-pays and balances and makes follow-up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner, utilizing knowledge of the organization's policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail, etc.
Operates standard office machines including computer, calculator, photocopier, fax, and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies, and procedures.