Medical Receptionist - Specialty Care
About The Position
Park Nicollet is looking to hire a Medical Receptionist to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This role may involve working in a Call Center environment, handling incoming calls with a minimum of 93% availability, and following department guidelines. Alternatively, it may involve supporting a department at the Front Desk, greeting patients, collecting co-pays, scheduling appointments and referrals, and supporting clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.
Requirements
- 6 months related experience
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
Nice To Haves
- Some medical background preferred.
- Strong verbal and written communication skills
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit for long periods of time.
- Ability to key for long periods of time.
Responsibilities
- Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
- Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
- Greet patients.
- Collect co-pays.
- Schedule follow-up appointments and referrals.
- Support departmental clerical duties.
- Provide support to the department/site ensuring quality service through timely and courteous assistance.
- Provide service support to patients who request our care.
Benefits
- medical insurance
- dental insurance
- a retirement program
- time away from work
- insurance options
- tuition reimbursement
- an employee assistance program
- onsite clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
