System Network Administrator Level 0
About The Position
Wyetech is seeking a System Network Administrator Level 0 to support TTO-2 in Laurel, Maryland. The role provides implementation, troubleshooting, and maintenance support for IT systems and manages IT system infrastructure and related processes. It supports day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices; provides Tier 1 help desk and Tier 2 escalation support; and communicates escalations and status to agency management and internal customers. The administrator also supports dispatch systems and hardware problem resolution, configures and manages virtual and storage environments, and works with Linux, UNIX, and Windows operating systems. Duties include installing, troubleshooting, and maintaining operating system software; configuring virtual, storage, and network components; and implementing operating-system enhancements to improve reliability and performance. The position requires an active TS clearance with a customer-appropriate polygraph, U.S. citizenship, and a position-appropriate security clearance.
Requirements
- Experience or skills in implementation, troubleshooting, and maintenance of IT systems.
- Knowledge of IT system infrastructure and related processes.
- Ability to support day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
- Ability to identify, diagnose, and resolve Tier 1 help desk and Tier 2 escalation problems.
- Ability to escalate issues and communicate status to agency management and internal customers.
- Ability to support dispatch system and hardware problem resolution.
- Experience configuring and managing virtual and storage environments.
- Knowledge of Linux, UNIX, and Windows operating systems.
- Ability to install, troubleshoot, and maintain operating system software.
- Ability to configure virtual, storage, and network components and implement operating-system enhancements.
- Active TS clearance with a customer-appropriate polygraph.
- U.S. citizenship and a position-appropriate security clearance are required due to federal contract requirements.
Responsibilities
- Support implementation, troubleshooting, and maintenance of IT systems.
- Manage IT system infrastructure and related processes.
- Support day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
- Identify, diagnose, and resolve Tier 1 help desk and Tier 2 escalation problems.
- Escalate issues and communicate status to agency management and internal customers.
- Support the dispatch system and hardware problems, remaining involved through resolution.
- Configure and manage virtual and storage environments.
- Install, troubleshoot, and maintain operating system software.
- Configure virtual, storage, and network components.
- Implement operating-system enhancements to improve reliability and performance.
Benefits
- Generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations.
- Employees may adjust their PTO allocation at the start of each calendar year.
- A SEP IRA contribution equivalent to 20% of salary.
- Voluntary medical plan options, some with a Health Savings Account (HSA).
- Vision and dental benefits.
- Life and AD&D benefits.
- Short- and long-term disability benefits.
- Hospital indemnity, accident, and critical illness insurance.
- Optional identity theft and legal protection services.
- Employee referral bonus eligibility up to $10,000.
- Mobility among Wyetech-supported contracts.
- Team-building events, including monthly lunches, a summer company picnic, and an annual holiday party.
- Two complimentary branded clothing orders annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
