System Network Administrator Level 0

Wyetech•Laurel, MD

About The Position

Wyetech is seeking a System Network Administrator Level 0 to support TTO-2 in Laurel, Maryland. The role supports implementation, troubleshooting, and maintenance of IT systems and manages IT system infrastructure and related processes. It provides day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices, along with Tier 1 Help Desk and Tier 2 escalation support. The position also supports escalation and status communication to agency management and internal customers, assists with dispatch-system and hardware problems, and remains involved through resolution. The administrator configures and manages virtual and storage environments; supports Linux, UNIX, and Windows operating systems; installs and maintains operating-system software; configures virtual, storage, and network components; and implements operating-system enhancements to improve reliability and performance. The role requires an active TS clearance with a customer-appropriate polygraph and U.S. citizenship.

Requirements

Active TS clearance with a customer-appropriate polygraph.
U.S. citizenship, due to federal contract requirements.
Skills in IT systems implementation, troubleshooting, and maintenance.
Knowledge of IT system infrastructure and related processes.
Ability to perform day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
Ability to identify, diagnose, and resolve Tier 1 Help Desk and Tier 2 escalation problems.
Ability to support escalations and communicate status to agency management and internal customers.
Ability to support dispatch-system and hardware problem resolution.
Experience configuring and managing virtual and storage environments.
Knowledge of Linux, UNIX, and Windows operating systems.
Ability to install, troubleshoot, and maintain operating-system software.
Ability to configure virtual, storage, and network components and implement operating-system enhancements.

Responsibilities

Support implementation, troubleshooting, and maintenance of IT systems.
Manage IT system infrastructure and related processes.
Monitor and resolve day-to-day issues involving client/server, storage, network, and mobile devices.
Provide Tier 1 Help Desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Support escalation and communicate status to agency management and internal customers.
Support dispatch-system and hardware problems and remain involved in their resolution.
Configure and manage virtual and storage environments.
Install, troubleshoot, and maintain Linux, UNIX, and Windows operating-system software.
Configure virtual, storage, and network components.
Implement operating-system enhancements to improve reliability and performance.

Benefits

SEP IRA contribution equivalent to 20% of salary.
PTO plan of up to 200 hours annually, aligned with applicable state leave regulations, with flexibility to adjust PTO allocation at the start of each calendar year.
Choice of medical plan options, some with a Health Savings Account (HSA).
Vision and dental benefits.
Life and AD&D benefits.
Short- and long-term disability benefits.
Hospital indemnity, accident, and critical illness insurance.
Optional identity theft and legal protection services.
Employee referral bonus eligibility up to $10,000.
Mobility among Wyetech-supported contracts.
Team-building events, including monthly lunches, a summer company picnic, and an annual holiday party.
Two complimentary branded clothing orders annually.