System Manager III
About The Position
This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to: Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer Manage and lead our relationship with the local service partner Manage and lead our relationship with the customer Ensure that customer satisfaction goals are meet both internally and with the customer Procure and coordinate any internally resources that maybe needed Insures compliance with response/restoration time commitment Remotely diagnose system failure and facilitate call management as applicable Manage Emergency Service efforts and escalation procedures Reporting: Maintain accurate records and service history statistics Review service information and quality reports generated by system service database Monitor and report system availability metrics to the customer on a monthly basis Communicate user issues as they occur Coordinate on-going continuous improvement efforts for system Coordinate efforts to develop new metrics for measurements Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO Prepare briefings for Customers, Service Partner or Motorola Management as required Coordination: Work with Customer and Motorola Sales AE to formulate future communications requirements Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility Work with Motorola AE to identify new sales opportunities
Requirements
- Bachelors Degree OR 4+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
- Must be a US Citizen and able to obtain background clearance as required by a US government customer.
- Legal authorization to work in the U.S. indefinitely is required.
- Basic technical background on Day 1 with the ability and willingness to learn complex P25 radio systems, patching workflows, and R56 standards on the job.
- Direct experience downloading software packages and transferring files securely across local drives or air-gapped environments.
Nice To Haves
- Employer work permit sponsorship is not available for this position.
Responsibilities
- Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
- Manage and lead our relationship with the local service partner
- Manage and lead our relationship with the customer
- Ensure that customer satisfaction goals are meet both internally and with the customer
- Procure and coordinate any internally resources that maybe needed
- Insures compliance with response/restoration time commitment
- Remotely diagnose system failure and facilitate call management as applicable
- Manage Emergency Service efforts and escalation procedures
- Maintain accurate records and service history statistics
- Review service information and quality reports generated by system service database
- Monitor and report system availability metrics to the customer on a monthly basis
- Communicate user issues as they occur
- Coordinate on-going continuous improvement efforts for system
- Coordinate efforts to develop new metrics for measurements
- Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
- Prepare briefings for Customers, Service Partner or Motorola Management as required
- Work with Customer and Motorola Sales AE to formulate future communications requirements
- Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
- Work with Motorola AE to identify new sales opportunities
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
