System Implementation Specialist Remote

Brains Workgroup•Fort Lee, NJ

3d•$70,000 - $90,000•Remote

About The Position

One of our clients, a medical devices and services company, is looking for an enthusiastic System Implementation Specialist. This is a fully remote position, with 70% travel to customer sites. The System Implementation Specialist provides professional, hands-on support for the company’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction. This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required.

Requirements

Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
Experience with telemetry or RF systems (minimum one year preferred).
Working knowledge of Microsoft Windows OS and IT networking concepts.
Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
Excellent communication, organization, and critical thinking abilities.
Customer-focused, independent, and solutions-oriented with a positive attitude.
Valid driver’s license with a clean driving record.
Must be authorized to work in US for ANY EMPLOYER.
Must live near by major airport.

Nice To Haves

Bachelor’s degree
Experience with telemetry or RF systems (minimum one year preferred).

Responsibilities

Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
Verify that all systems meet company’s performance and quality standards through comprehensive testing.
Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
Coordinate and perform system updates and upgrades as required.
Maintain detailed and accurate documentation for all service and installation activities in accordance with company’s Quality System and Administrative policies.
Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.