System Engineer, FT, Days

Prisma Health•Greenville, SC

3d•Onsite

About The Position

The System Engineer designs, builds, configures, troubleshoots, and integrates new and existing servers into Prisma Health’s technical environment. The role supports service enhancements, application deployments, infrastructure upgrades, and the ongoing performance and availability of server systems. Responsibilities also include applying software and hardware patches, monitoring system performance and usage, and supporting disaster recovery, backups, and disk configurations. The engineer assists with system analysis to keep technology current. This non-management position provides server and systems support, including maintenance and tuning, testing new applications and operating-system versions before production release, documentation, and resolution of user requests. It handles tier-two support and may handle some tier-three requests, and participates in an on-call rotation as the first contact for system-related problems. The position is based at Greenville Memorial Hospital in the ITS Systems Engineering Solutions department and reports to a supervisor, manager, director, or executive.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field of study.
Two years of server experience, including Microsoft Server 2000, 2003, and 2008 (32-bit and 64-bit), DHCP, DNS, WINS, Active Directory 2003 and 2008, and troubleshooting server operating-system and application issues.
Working knowledge of Microsoft Active Directory.
Knowledge of Windows Server 2003 and 2008.

Nice To Haves

Working knowledge of Microsoft Exchange 2003 or 2007, Microsoft SharePoint, and Symantec Net Backup.
Citrix XenServer experience.

Responsibilities

Design, install, upgrade, troubleshoot, and maintain server systems and Microsoft applications, including databases supporting Server Group applications.
Perform server and system maintenance, monitoring, and tuning to ensure performance; troubleshoot issues and resolve them, seeking support from senior system engineers as needed.
Gather design specifications for servers, systems, and operating-system applications from Application Analysts and internal customers.
Design, develop, and test applications, servers, and operating-system versions in the computer lab before production release, ensuring systems are free of known defects before release.
Document server equipment maintenance and installation procedures and processes, and review documentation as needed or at least annually.
Receive and resolve user problems and requests related to the server environment; handle tier-two requests and some tier-three requests.
Participate in an on-call rotation as the first contact for system-related problems.
Assist in organizing details used in budget development.
Analyze and write specifications for potential system-application improvements; design, develop, or recommend new or revised systems or system utilities as needed.
Support disaster recovery planning, backup procedures, and disk configurations.
Perform other duties as assigned.