Network Engineer Associate, FT, Days

Prisma Health•Greenville, SC

About The Position

Supports the management, maintenance, and troubleshooting of Prisma Health’s network infrastructure. Assists with implementing and optimizing network systems, troubleshooting network issues, and maintaining a reliable and secure network environment. Works with senior network engineers and IT teams to provide technical support and support smooth network operations. The position is based at Greenville Memorial Hospital and serves the ITS Network Services department. The role is non-management and reports to a supervisor, manager, director, or executive. It includes an on-call rotation and requires availability onsite or remotely during scheduled or unscheduled network maintenance and outages.

Requirements

Bachelor’s degree in a related field of study, or an equivalent combination of work and academic experience may be considered.
No experience is required.
Valid driver’s license, an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) Chart, and proof of auto insurance.
Basic knowledge of at least two listed network technologies, including routing, switching, ACI, VPN, firewall, DNS, DHCP, load balancers, wireless, identity services, intrusion detection systems, authentication systems, data center technologies, packet capture and analysis, IPv4 and IPv6, unified communications, or VoIP technologies.
Understanding of networking protocols such as TCP/IP, DNS, DHCP, and HTTP.
Understanding of the network OSI model, IP addressing, and cabling standards.
Familiarity with networking hardware such as routers, switches, and firewalls.
Knowledge of network monitoring and diagnostic tools such as Wireshark, ping, and traceroute.
Understanding of wireless networking concepts and technologies.
Attention to detail and organizational skills.
Communication and interpersonal skills, including the ability to collaborate with cross-functional teams and explain technical concepts to non-technical stakeholders.
Analytical and troubleshooting skills.
Ability to prioritize tasks and manage multiple projects simultaneously.

Nice To Haves

Two years of network experience, including network infrastructure and familiarity with routing, switching, wireless, and security systems.
Network+ certification.
Cisco Certified Support Technician (CCST) certification.
Equivalent experience in lieu of education and experience requirements: high school diploma and four years of experience, or an associate degree and two years of experience.

Responsibilities

Assist with installing, configuring, and managing network equipment such as routers, switches, and firewalls.
Set up and configure network devices to support connectivity and performance.
Provide day-to-day network support and troubleshoot connectivity issues, network failures, and performance problems.
Diagnose and resolve hardware and software issues affecting network performance.
Implement basic network security protocols and assist in maintaining network security standards.
Work with senior network engineers and IT staff on larger projects and network upgrades.
Collaborate with cross-functional teams to integrate the network with other systems.
Work with other IT teams, including systems and database teams, to integrate network solutions.
Document network configurations, changes, and updates clearly and accessibly.
Be available onsite or remotely during scheduled or unscheduled network maintenance and outages to assist with implementations, upgrades, or problem resolution.
Share on-call rotation duty.
Perform other duties as assigned.