System Engineer, FT, Days

Prisma Health•Greenville, SC

12h

About The Position

The System Engineer designs, builds, configures, troubleshoots, integrates, and maintains new and existing servers within Prisma Health’s technical environment. The role supports service enhancements, application deployments, infrastructure upgrades, and the installation of software and hardware patches. It monitors system performance and usage, diagnoses and resolves issues, and works with internal team members on disaster recovery, backups, and disk configurations. The engineer also supports system analysis to keep systems current with changing technologies. Responsibilities include maintaining server systems and Microsoft applications, testing new applications and operating system versions before production release, handling tier two and some tier three support requests, and participating in an on-call rotation as the first contact for system-related problems. This is a non-management position that reports to a supervisor, manager, director, or executive.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field of study, or an accepted in-lieu qualification.
Two years of server experience, including experience with Microsoft Server 2000, 2003, and 2008 (32-bit and 64-bit), DHCP, DNS, WINS, Active Directory 2003 and 2008, and troubleshooting server issues involving both operating systems and applications.
In lieu of the stated education and experience requirements, an Associate degree in Information Technology, Computer Science, or a related field and six years of the specified server experience may be considered.
Alternatively, in lieu of the stated education and experience requirements, a high school diploma or equivalent and eight years of the specified server experience may be considered.
Knowledge of Windows Server 2003 and 2008.
Working knowledge of Microsoft Active Directory.

Nice To Haves

Working knowledge of Microsoft Exchange 2003 or 2007 and/or Microsoft SharePoint.
Working knowledge of Symantec Net Backup.
Knowledge of Citrix XenServer.

Responsibilities

Designs, installs, upgrades, troubleshoots, and maintains server systems and Microsoft applications, including databases supporting Server Group applications.
Performs server and system maintenance, monitoring, and tuning to assure performance.
Troubleshoots issues promptly and works them through to resolution, seeking support from Senior System Engineers as needed.
Gathers server, system, and operating-system application design specifications from Application Analysts and/or internal customers.
Designs, develops, and tests new applications, servers, and operating-system versions in the computer lab before production release, ensuring systems are free of known defects.
Documents maintenance and installation procedures and processes for server equipment, and reviews documentation as necessary or at least annually.
Receives and resolves user problems and requests relating to the server environment.
Handles tier two support requests and may handle some tier three support requests.
Shares the on-call rotation as the first contact for system-related problems.
Assists in organizing details used in budget development.
Analyzes and writes specifications for possible system-application improvements and designs, develops, or recommends new or revised systems or system utilities as needed.
Works with internal team members to support the Disaster Recovery Plan, backup procedures, and disk configurations.
Supports system analysis to keep systems current with changing technologies.
Performs other duties as assigned.
Complies with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.