System Analyst, Customer Ops - Strategic Applications Operations Application and Support
About The Position
The System Analyst will support the evaluation, design, and implementation of process automation and software solutions that improve operational efficiency and business effectiveness. This role will partner with business and technical stakeholders to gather and document requirements, analyze current-state workflows, and define future-state solutions aligned with organizational needs. The System Analyst will also help identify opportunities to incorporate AI capabilities into future-state solutions where appropriate to enhance automation, improve decision-making, and support innovation.
Requirements
- Evaluation, design, and implementation of process automation and software solutions.
- Improving operational efficiency and business effectiveness.
- Partnering with business and technical stakeholders to gather and document requirements.
- Analyzing current-state workflows.
- Defining future-state solutions aligned with organizational needs.
- Identifying opportunities to incorporate AI capabilities into future-state solutions.
Nice To Haves
- Incorporating AI capabilities into future-state solutions where appropriate to enhance automation, improve decision-making, and support innovation.
Responsibilities
- Support the evaluation, design, and implementation of process automation and software solutions.
- Improve operational efficiency and business effectiveness.
- Partner with business and technical stakeholders to gather and document requirements.
- Analyze current-state workflows.
- Define future-state solutions aligned with organizational needs.
- Identify opportunities to incorporate AI capabilities into future-state solutions.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
