Application Support Analyst

Endava

7d•Remote

About The Position

The AI & Automation Catalyst is a senior, hands-on role focused on transforming the Application Support organization into an AI-first, automation-driven team. This individual will eliminate manual operational toil by building AI agents, automation scripts, and self-healing workflows while mentoring teams to adopt automation as a core operational mindset.

Requirements

10+ years of deep Operational experience
Hands-on AI Proficiency: Demonstrated ability to implement Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud context preferred).
Must be highly functional in SQL, Python, and Scripting; able to "dig into" issues and build the solution immediately.
Change management skills, proven ability to operate as a "self-starter" and influence team culture without formal authority.
Excellent ability to translate complex AI concepts into practical, everyday support tools.
Individual contributor focused on building not managing people

Responsibilities

Build and deploy AI agents and automation workflows for support operations.
Automate repetitive tasks including log parsing, data validation, and incident triage.
Develop self-healing solutions for common operational failures.
Integrate AI workflows with tools such as ServiceNow and Dynatrace.
Create intelligent workflows that analyze logs, query databases, and provide RCA insights.
Deliver automated operational context for incoming incidents.
Improve incident response through proactive automation.
Mentor Application Support teams on practical AI usage.
Convert manual troubleshooting runbooks into automated workflows.
Promote an automation-first culture through hands-on coaching and quick wins.
Identify recurring operational inefficiencies and automate solutions.
Track automation impact through metrics such as MTTR and manual hours saved.
Develop scalable automation best practices for broader organizational adoption.

Benefits

Competitive salary package
Share plan
Company performance bonuses
Value-based recognition awards
Referral bonus
Career coaching
Global career opportunities
Non-linear career paths
Internal development programmes for management and technical leadership
Complex projects
Rotations
Internal tech communities
Training
Certifications
Coaching
Online learning platforms subscriptions
Pass-it-on sessions
Workshops
Conferences
Hybrid work and flexible working hours
Employee assistance programme
Global internal wellbeing programme
Access to wellbeing apps
Global internal tech communities
Hobby clubs and interest groups
Inclusion and diversity programmes
Events and celebrations
Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
Flexible Spending Accounts (Medical, Transit, and Dependent Care)
Employer Paid Life Insurance and AD&D Coverages
Health Savings account paired with our low-cost High Deductible Medical Plan
401(k) Safe Harbor Retirement plan with employer match with immediately vest