Application Support Analyst

Perseus Group, Constellation Software

1d•$45,000 - $55,000•Remote

About The Position

The Application Support Analyst is responsible for the operational support, troubleshooting, and optimization of our FOCUS billing system used across clinical operations. This role ensures accurate charge capture, claims processing, and reimbursement for dialysis services by partnering closely with Revenue Cycle, Compliance, Clinical Operations, and external vendors. The analyst serves as the subject matter expert for FOCUS billing workflows and acts as a key liaison between business users and technical teams. Hours needed are in the Central/Pacific time zone.

Requirements

2+ years of hands-on application support experience in a healthcare billing environment
Strong understanding of dialysis revenue cycle processes
Knowledge of CMS billing rules, ESRD regulations, and payer requirements
Proven troubleshooting, analytical, and problem-solving skills
Experience working with ticketing systems (TeamSupport is a plus) and incident/change management workflows
Strong written and verbal communication skills with both technical and non-technical users

Nice To Haves

2+ years of billing support experience
Direct experience supporting the FOCUS dialysis billing platform is a plus
Dialysis or nephrology industry experience
Working knowledge of CPT, ICD‑10, and HCPCS coding
Experience analyzing claim denials and reimbursement trends
Familiarity with EMR‑to‑billing interfaces (HL7 or similar)
Basic SQL or reporting experience for billing data analysis

Responsibilities

Provide Tier 1 application support for the FOCUS billing system
Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules
Troubleshoot and resolve issues related to: Charge capture and posting, Claims generation, submission, and reprocessing, Remittances, adjustments, denials, and write-offs, Patient demographics, insurance setup, and eligibility
Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services
Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions
Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials
Manage user access, roles, and permissions within FOCUS
Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps)
Participate in system testing, validation, and change management activities
Create and maintain SOPs, billing workflows, and end-user documentation
Provide training and ongoing support to billing and clinic operations staff
Ensure compliance with HIPAA and healthcare regulatory standards
Participate in after-hours or on-call support rotations as required