Application Support Analyst

General Electric Credit Union•Blue Ash, OH

About The Position

The Application Support Analyst will focus on the day‑to‑day support, configuration, and operational health of business applications and automation platforms. The Application Support Analyst serves as a platform steward—ensuring systems are configured correctly, operate reliably, support business workflows as intended, and produce expected outcomes.

Requirements

High School diploma or GED required
3-5 Years of experience in a similar role
Proven experience supporting and configuring multiple business applications
Experience with administration and configuration of a variety of applications, including low-code and no-code platforms
Excellent communication and interpersonal skills
Knowledge of client/server and cloud-based applications
Ability to learn quickly and adapt in a dynamic environment
Understanding data privacy and security best practices
Understanding of Financial Industry products and services
Ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or related field preferred

Responsibilities

Day-to-day operational support for assigned business applications, automations, and workflows
Configure and maintain application settings, workflows, and business rules based on business requirements, best practices, and vendor recommendations
Troubleshoot application and configuration issues, including errors, failed outcomes, workflow failures, and automation exceptions
Monitor application stability, behavior, and outcomes to identify errors, trends, and reliability concerns
Perform impact analysis for configuration and workflow changes prior to implementation
Follow established change management protocols
Coordinate with vendors on defects, configuration issues, upgrades, and platform changes
Document application configurations, workflows, dependencies, and known operational behaviors
Partner with business stakeholders to understand operational needs and translate them into configuration changes or support actions
Perform post-change validation to confirm configurations and automations are functioning as expected
Support release management activities related to vendor updates and configuration changes
Assist Quality Assurance and UAT efforts by providing environment, configuration, and application context
Validate integration touchpoints at the configuration and workflow level
Support audits by providing configuration documentation, validation evidence, and explanations of system behavior
Stay current with industry trends, vendor offerings, and best practices in application support