Application System Analyst - Principle

Intermountain Health • Dayton, OH

1d • $54 - $85 • Remote

About The Position

The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals. Our team works in a fast-paced, innovative, and product-focused environment dedicated to advancing the digital patient experience through Epic MyChart. The Principal Analyst plays a key role in shaping and delivering solutions that span virtual care, on-demand capabilities, pharmacy, and lab, while balancing strategic priorities with day-to-day operational excellence. Success in this role requires the ability to collaborate effectively with stakeholders at all levels of the organization, communicate clearly across technical and non-technical audiences, and provide guidance and mentorship to junior analysts to build team capability and ensure high-quality outcomes. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont & Washington. This position is fully remote with shifts Monday - Friday. Prefer candidates with the following: Certified in Epic MyChart, Cadence and Prelude, preferred current version November 2025. Experience with Service Now for change management and incident response. The Principal analyst is responsible for providing overseeing technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The Principal analyst will provide strategic guidance and ensure the alignment of application configuration and support with organizational goals and objectives. The principal analyst will also manage projects related to these applications and their technologies and help plan and execute large projects. The principal analyst will mentor other analysts and is expected to develop and maintain best practices and standards for application configuration, deployment, support, archival, and decommissioning. Principal analysts may supervise lower-level analysts. Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.

Requirements

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems preferably used in a hospital setting
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Ability to lead projects following principles and lifecycle of project management and control
• Skilled in resource planning and strategic management
• Current Epic MyChart certification
• Deep experience configuring patient-facing workflows
• Proven expertise across virtual care, on-demand services, pharmacy, and lab functionality
• Ability to collaborate effectively with stakeholders at all levels of the organization
• Ability to communicate clearly across technical and non-technical audiences
• Ability to provide guidance and mentorship to junior analysts
• Eight (8) year of work experience in a healthcare setting
• One (1) year of applications experience, preferably in XXXX
• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work

Nice To Haves

• Certified in Epic MyChart, Cadence and Prelude, preferred current version November 2025
• Experience with Service Now for change management and incident response
• Bachelor's degree is required in information technology, healthcare, business, or related field.
• Will be required to certify on one or more Epic applications and maintain certification
• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval
• Is certified in Epic applications (or platform) and maintain certification

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.
• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified
• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.
• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project, and department meetings to increase awareness and information flow
• Assists to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals
• Assists exposure to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals
• Participate in vendor or industry user groups, community discussions, and/or Industry CAB sessions.
• Manage the portfolio of IT projects and initiatives for the assigned business units, ensuring alignment with IT strategy and roadmap, prioritization of business needs, and delivery of business value (if applicable).
• Attend and/or facilitate workgroup meetings, subcommittee meetings and/or hospital leadership meetings. Advocate that leaders use data to make decisions.
• At the end of projects, use benefit KPIs to track and aggregate the actual benefit received by projects to be reported to senior leaders (if applicable). Extrapolate long term lessons-learned and create recommendations regarding how to govern and manage future projects
• Provide detailed information regarding new projects to empower leaders to appropriately approve or decline work that is not critical or supports strategy
• Service Reviews with facility/medical group business executives. Communicate and follow up on DTS survey results and improvement processes. Executive analysis of DTS project coordination. (If applicable)

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal