System Analyst, Remote IT Operations

NBCUniversal•Monroe, CT

9h•$65,000 - $90,000•Onsite

About The Position

The System Analyst, Remote IT Operations supports the IT services that keep NBCUniversal’s live events and remote operations running smoothly. The role combines technical expertise with operational execution to ensure teams have reliable, secure, and scalable technology wherever they work. The position is designated as onsite and currently requires working from the office five days per week; in-office requirements may change. It also involves travel to remote sites to support high-profile events.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent training or experience.
At least 3 years of strong knowledge of network infrastructure systems and subsystems, including routers, switches, and LAN/WAN.
Demonstrated project management skills and ability to manage multiple priorities under tight deadlines.
Excellent written and verbal communication skills and proven ability to collaborate across teams and vendors.
Strong analytical, organizational, and time-management skills.
Familiarity with emerging technologies and IT/broadcast convergence.
Ability to influence, energize, and coach others.
Willingness to work overtime, weekends, and non-traditional hours as needed.
Ability and willingness to travel extensively in support of remote events.
Familiarity with AI tools and applications, such as Co-Pilot.
Experience or familiarity with network dashboarding tools such as SNMP, Grafana, SelectorAI, or SevOne.
Must have unrestricted work authorization to work in the United States.
Must work onsite at the office five days per week under the current requirement.

Responsibilities

Deliver IT support for remote operations, including laptops, desktops, mobile devices, and network services.
Manage inventory, installation, and configuration of remote infrastructure kits.
Maintain documentation and updates for LAN/WAN connectivity supporting NBCUniversal remote operations.
Track equipment and scheduling through the remote operations calendar.
Partner with Broadcast Engineering, Digital, and Corporate Security to support convergence of broadcast and IT technologies.
Coordinate with external hardware, software, and communication vendors.
Identify and implement technology initiatives and agentive AI to improve operational efficiency and performance.
Develop and maintain IT and networking dashboards for remote operations.
Travel to remote sites to provide IT support during high-profile events.
Contribute to additional projects and assignments as required.