IT APPLICATIONS OPERATIONS Analyst----Remote

Deltasoft Solutions•San fransico, CA

3d•Remote

About The Position

The Career IT Applications Operations Analyst performs basic and intermediate application operations tasks under the direction of a more senior analyst. The role follows work instructions, run books, and playbooks to resolve application and data problems within a defined scope, escalating unusual or difficult issues as needed. The analyst may handle a broader range of assignments, help develop solutions, and begin scoping work. When developing, the analyst follows existing application development frameworks, coding guidelines, and database standards. The position supports SmartMeter applications, interfaces, tools, and processing. It involves analyzing and troubleshooting application and data issues, maintaining system operations, supporting timely bill delivery, communicating with users and stakeholders, and assisting with requirements, documentation, conversion, and implementation planning. This is described as a junior, non-senior career-level role. The posting says the assignment is expected to run for the remainder of the year, with a high likelihood of extension into the following year depending on performance. A start date is sought within 3–5 weeks, with flexibility for the right candidate. The position is listed as remote and pays $60.00–$65.00 per hour. The posting requires a BA/BS in Computer Science, Business, or equivalent experience, and 5+ years of relevant experience.

Requirements

BA/BS in Computer Science or Business, or equivalent experience.
5+ years of experience designing, deploying, and troubleshooting applications and infrastructure technologies, and in operations support and analysis.
Experience with the design and deployment of large-scale, complex infrastructure-application systems.
Familiarity and working knowledge of infrastructure components such as Linux servers, networks, backups, and Oracle databases.
Excellent written and verbal communication skills.
Ability to work and communicate across multiple departments.
Excellent analytical, problem-solving, and technical troubleshooting skills.
Ability to work independently and as part of a team.

Responsibilities

Analyze SmartMeter application interfaces and tools; prepare logical models and procedures; create SQL code and scheduling scripts; and test and debug interfaces and tools.
Diagnose, isolate, and correct data and performance faults in the systems involved.
Prepare system and development documentation and obtain approval for it.
Execute planned and ad-hoc corrective maintenance to sustain continuous system operations.
Analyze, evaluate, debug, and diagnose bugs, incidents, and exceptions in SmartMeter applications, interfaces, processes, and procedures.
Identify and correct discrepancies in data collected, reported, and processed in SmartMeter systems.
Communicate with users, business stakeholders, and team members about request and incident progress.
Execute quality-control tasks as directed.
Oversee 24-hour clock package processing to support timely bill delivery in accordance with agreed metrics and service-level agreements.
Provide backup support and recommendations for failed processing so 24-hour clock packages are processed on time and accurate usage data is available for customer web presentment and bill printing.
Develop conversion and implementation plans.
Assist in defining, developing, and documenting SmartMeter business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments.
Propose improvements to procedures, processes, and tools based on experience with current methods.
Provide timely, professional, straightforward, non-technical communications.
Interact with suppliers and contractors when warranted.