IT System Analyst II

Raleigh Radiology LLC•Raleigh, NC

1d•Hybrid

About The Position

Raleigh Radiology is seeking a skilled and motivated IT Systems Analyst II to provide technical support to end-users and help ensure optimal performance of desktops, laptops, peripherals, and software applications. The role diagnoses and resolves technical issues, deploys hardware and software, and contributes to IT projects that enhance organizational efficiency. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m. The position requires on-site work, may allow some remote or hybrid working hours, and may require on-call or after-hours availability for urgent issues or system updates. Travel between healthcare facilities is required, and reliable personal transportation is a must. The analyst may also train other analysts and perform other duties as assigned. Applicants must live in the Raleigh, NC metro area, and three professional references are required.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Minimum of 3–5 years of experience in IT desktop support or a similar role.
Proficiency troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
Basic understanding of networking concepts, including TCP/IP, DNS, and VPNs.
Excellent problem-solving and customer service skills.
Valid driver’s license.
Applicants must live in the Raleigh, NC metro area.
Three professional references are required.
Reliable personal transportation is required.
Ability to travel between healthcare facilities.
Flexibility to work on-call or after hours may be required for urgent issues or system updates.

Nice To Haves

VMware experience.
Basic firewall experience.
Basic switch experience.
CCNA, VCP, CompTIA A+, Network+, or equivalent certification(s).
Microsoft Certified: MS-102, MS-900, or equivalent certification(s).

Responsibilities

Provide Tier 1 and/or Tier 2 support for hardware, software, and network-related issues.
Troubleshoot desktop and laptop systems, operating systems, office productivity software, and specialized applications.
Assist users with access, login, and password-related issues.
Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
Deploy and update software applications and ensure licensing compliance.
Replace or repair defective hardware components as needed.
Respond to user inquiries by phone, email, or the ticketing system.
Provide one-on-one training to end-users on IT systems, tools, and best practices.
Create user-friendly documentation and guides for common tasks and troubleshooting steps.
Perform routine maintenance, updates, and backups on end-user devices.
Monitor system performance and escalate complex issues to higher-level support or vendors.
Ensure adherence to IT security protocols, including antivirus updates and data encryption.
Maintain accurate inventory records for IT hardware and software.
Assist with procurement and deployment of new IT assets.
Track equipment and lifecycles and recommend upgrades or replacements.
Collaborate with IT team members on organization-wide initiatives and projects.
Assist with new technology rollouts, including testing and user training.
Contribute to network setup and troubleshooting in coordination with the network team.
Log and track support requests in the IT ticketing system and ensure timely resolution.
Document resolutions, workflows, and configurations for knowledge sharing and future reference.
Generate reports on support metrics, including ticket resolution time and common issues.
Train other analysts as required.
Perform other duties as assigned.