System Administrator - Intermediate (Active TS/SCI Required)

Akima, LLC•Fort Belvoir, VA

4d•Onsite

About The Position

The System Administrator - Intermediate supports the INSCOM C2IO program by installing, troubleshooting, maintaining, and integrating hardware and end-user devices across the headquarters element. The role generates reports, fulfills requests for new services, determines installation methods for end-user PCs and peripherals, and assesses moderate equipment changes or modifications. This is an onsite position, and the candidate must live within commuting distance of Fort Belvoir, Virginia.

Requirements

Two or more years of IT-related experience.
Active TS/SCI clearance listed in DISS.
High school diploma or GED equivalent.
Currently possesses DoD 8570.1-M IAT Level II certification or greater.
Currently possesses a Computing Environment certification or must obtain one within 90 days of the start date.
Basic knowledge of the ITIL framework and processes.
Basic knowledge of desktops, laptops, printers, related components, and accessories.
Basic understanding of IT infrastructure technologies, design, concepts, and theory.
Ability to work on projects with little or no supervision.
Ability to lift up to 45 pounds repeatedly to complete work.
Ability to kneel, squat, bend over, and reach into tight spaces to complete work.

Nice To Haves

Experience with ITSM and helpdesk operations.
Experience with fiber and copper infrastructure.
Experience with Network Boot (PXE) environments and PC imaging.
Experience with Active Directory and adding PCs to enterprise domains.
Experience with ServiceNow or Microsoft SCSM ticketing systems.
Experience working with military personnel, DoD civilians, or government contractors.
CCNA certification.
Microsoft Azure Fundamentals certification.

Responsibilities

Provides Army Enterprise Service Management Platform (AESMP) ticket management support.
Provides Army Unified Desktop System (AUDS) support and manages AUDS administrative roles using Privileged Identity Management (PIM).
Coordinates with Tier III IT Support, engineers, and administrators to complete tasks.
Configures and installs new equipment or replaces existing user equipment on multiple network enclaves.
Ensures proper configuration and performance of installed equipment.
Integrates desktop workstations and associated equipment throughout the network.
Loads approved OS images on new or existing systems.
Conducts basic connectivity troubleshooting for new installs or replacements.
Conducts life-cycle site surveys, planning, and design for small projects.
Conducts quality control to verify conformance to industry and government standards.
Assists with installation, de-installation, rearrangement, and relocation of telephone desktop equipment.
Assists in developing materials lists and estimating installation timelines.
Updates associated wiring, circuit, and electrical schematics or diagrams.
Completes assigned tasks based on severity, workflow, and time constraints.
Documents project status changes and updates ticket notes daily with work performed.
Communicates clearly and respectfully and maintains courteous, friendly rapport.
Participates in or leads minor special projects and day-to-day operations when assigned.