Systems Administrator Intermediate – TS/SCI Required
About The Position
The Systems Administrator Intermediate supports the Army Intelligence mission by securing enterprise systems and advancing future capabilities. The role performs systems administration for desktop and server systems connected to local- and wide-area networks, including account monitoring, security updates, and operating system installations. It supports implementation, troubleshooting, maintenance, and day-to-day operations of client, server, storage, network, and mobile systems. The position installs and upgrades operating systems and layered software, schedules changes in accordance with IT policies, configures UNIX and Windows systems, and installs and maintains operating system and application software. It monitors and tunes system performance, manages backups and archives to ensure data recoverability, conducts hardware and software audits, and maintains configuration records and supporting documentation. The administrator provides Tier 1 and Tier 2 support, diagnoses and resolves hardware and software issues, escalates complex issues, supports hardware deployments and major problem resolution, and integrates new technologies through transitions and migrations. This is an onsite role at the customer location in Fort Meade, Maryland, with travel as needed to support mission objectives. It may involve moderately strenuous activities such as lifting IT hardware, reaching, bending, and kneeling to connect cables. The position requires a current TS/SCI clearance and may require attaining a CI polygraph for specific positions.
Requirements
- Seven years of related experience; experience may be waived for candidates with strong systems administration proficiency.
- An associate degree; may be waived based on overall experience and qualifications.
- Advanced troubleshooting skills for IT systems and infrastructure.
- Ability to provide detailed analysis and feedback to agency management and customers regarding escalated tickets.
- Comprehensive knowledge of IT infrastructure components, operating systems, and application software.
- Current Top Secret/SCI security clearance; the requisition specifies that this clearance must currently be possessed.
- U.S. citizenship is required in the role requirements section.
- DoD 8570.01-M IAT Level II / 8140 Computing Environment certification, as determined by the Program Manager, is required before supporting the contract.
- IAT II 8570/8140 baseline certification: Security+ or equivalent.
- Computing Environment certification: MSCA 2016, Microsoft Azure Administrator, or equivalent; full AZ-104 Microsoft Azure Administrator certification must be obtained within 180 days from the start date.
- Daily onsite support at the customer location.
- Willingness and ability to attain a CI polygraph for specific positions as required.
- Ability to perform potentially moderately strenuous activities, including lifting IT hardware, reaching, bending, or kneeling to connect cables.
- Travel as needed to support mission objectives.
Responsibilities
- Install and upgrade operating systems and layered software packages, scheduling installations and upgrades in accordance with established IT policies and procedures.
- Troubleshoot, isolate, and resolve complex hardware and software issues involving applications, operating systems, hardware, and network infrastructure in coordination with team members and agency customers.
- Monitor and tune systems for optimum performance and ensure data recoverability through managed backup and archive processes.
- Develop and promote standard operating procedures.
- Conduct routine hardware and software audits and manage IT system infrastructure.
- Maintain a comprehensive database or library of hardware and software configurations and supporting documentation.
- Administer desktop and server systems connected to local- and wide-area networks, including account monitoring, security updates, and operating system installations.
- Support IT systems implementation, troubleshooting, and maintenance.
- Perform day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices.
- Deliver Tier 1 and Tier 2 support, identifying, diagnosing, and resolving problems and escalating complex issues.
- Configure and manage UNIX and Windows operating systems and install and maintain operating system and application software.
- Improve operating system performance and reliability by implementing upgrades and optimizing configurations.
- Support hardware problem resolution and deployment, remaining actively involved in resolving major issues.
- Integrate new technologies into existing systems and handle transitions and migrations.
- Provide detailed analysis and feedback to agency management and customers regarding escalated tickets.
- Travel as needed to support mission objectives.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay.
- Paid time off, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
- Medical plan options, including plans with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- Full flex work weeks where possible.
- AI-powered career tool identifying career steps and learning opportunities.
- Internal mobility team focused on helping employees achieve career goals.
- Variety of paid time off plans.
- Military-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
