System Administrator Sr.

Wings Credit Union•Apple Valley, CO

About The Position

As a senior member of the infrastructure support team, the System Administrator Sr. helps ensure infrastructure resiliency, performance, and security. The role monitors systems and resolves incidents, maintains security, participates in business continuity testing, develops scripted automations and support processes, and evaluates technology improvements. It also serves as an infrastructure subject matter expert for assigned systems and provides technical leadership to junior team members. The position oversees computer systems, including operating systems, servers, and application software. Duties include installing, configuring, upgrading, and repairing systems and software; managing Active Directory groups and security measures; maintaining Microsoft Office 365 and messaging services; supporting network connectivity; and implementing security policies. Proactive work includes analytics monitoring, capacity management, patching, preventative maintenance, and replacing end-of-life equipment. The role provides infrastructure support through a regular 24/7 on-call rotation and participates in business continuity testing and execution.

Requirements

At least 3 years of combined experience related to systems administration.
Strong written, verbal, and listening communication skills, including the ability to translate technical details for non-technical audiences.
Knowledge and experience with regulations and best practices for technical deployments in the financial industry.
Excellent analytical skills.
Experience and knowledge in systems, security, systems administration, disaster recovery, and/or server management.
Experience and knowledge of IT systems and data security in financial institutions or other federally regulated industries.
Demonstrated excellence in customer service.

Nice To Haves

Bachelor’s degree in Computer Science, Business Information Systems, or a related technical field.
MCSE, MCSA, VMware VCP, or certifications for an installed application.

Responsibilities

Provide technical leadership and guidance to junior team members, troubleshoot systems, and resolve issues.
Support incident management by monitoring ticket queues and restoring production performance, server, and application services.
Repair, upgrade, and perform preventative maintenance on technologies in the production environment.
Proactively monitor platforms to maintain uptime, performance, and service levels for production systems.
Develop processes and training approaches, create automation to reduce human error, and innovate with technology.
Provide IT infrastructure support through the regular on-call rotation.
Participate in business continuity testing and execution.
Install, troubleshoot, and support Microsoft Server Operating Systems 2019 and newer, including application installations and troubleshooting.
Configure user groups and security measures in Microsoft Active Directory.
Manage, monitor, and maintain Microsoft Office 365.
Remain cognizant of and adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
May assist management with team coordination, scheduling, shift management, and administrative duties; provide technology-related staff performance input without preparing or delivering reviews.