System Administrator Sr.

Wings Credit Union•Colorado Springs, CO

About The Position

The System Administrator Sr. works on the infrastructure support team to ensure infrastructure resiliency, performance, and security. The role monitors the environment, resolves incidents, maintains security, tests business continuity, creates scripted automations, develops processes, and innovates with technology. It also serves as an IT infrastructure subject matter expert responsible for maintaining portions of the infrastructure and overseeing computer systems, operating systems, servers, and application software. Duties include installing, configuring, upgrading, and repairing systems and software; configuring user groups and security measures in Active Directory; managing company messaging and email services; ensuring network connectivity; and implementing security policies. The role performs proactive and preventative work, including analytics monitoring, capacity management, patching, and end-of-life equipment replacement.

Requirements

At least 3 years of combined experience related to systems administration.
Strong written, verbal, and listening communication skills, including the ability to translate detailed technical information for non-technical audiences.
Knowledge and experience with regulations and best practices for technical deployments in the financial industry.
Excellent analytical skills.
Demonstrated experience and knowledge in systems, security, systems administration, disaster recovery, and/or server management.
Demonstrated experience and knowledge of IT systems and data security as it relates to financial institutions or other federally regulated industries.
Demonstrated excellence in providing superb customer service.

Nice To Haves

Bachelor's degree in Computer Science, Business Information Systems, or a related technical field of study.
MCSE, MCSA, VMware VCP, or certifications awarded on an installed application.

Responsibilities

Provide technical leadership and guidance to more junior team members and troubleshoot and resolve systems issues.
Support incident management, monitor ticket queues, and resolve production performance, server, and application issues to restore the environment.
Repair, upgrade, and perform preventative maintenance on technologies in the production environment.
Proactively monitor platforms to maintain uptime, performance, and service levels for production systems.
Create support and training processes, develop automation to reduce human error, and innovate with technology.
Provide IT infrastructure support through the regular 7 x 24 on-call rotation.
Participate in business continuity testing and execution.
Install, troubleshoot, and support Microsoft Server Operating System 2019 and newer, including application installs and troubleshooting.
Configure user groups and security measures in Microsoft Active Directory.
Manage, monitor, and maintain Microsoft Office 365.
Remain cognizant of and adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
May assist management with team coordination, including scheduling, shift management, and other administrative duties, and provide technology-related staff performance input without preparing or delivering reviews.