System Administrator II — TS/SCI w/poly clearance

CyberTrend Engineering • Annapolis Junction, MD

1d

About The Position

CyberTrend is seeking a System Administrator II to support implementation, troubleshooting, maintenance, and daily operation of information technology systems. The role manages IT infrastructure and related processes, monitors and resolves issues across client/server, storage, network, and mobile devices, and provides Tier 1 help desk and Tier 2 escalation support. The administrator communicates escalated issues and status to agency management and internal customers and supports dispatch-system and hardware problems through resolution.

The position configures and manages UNIX and Windows operating systems, installs and loads operating-system software, troubleshoots systems, maintains system integrity, configures network components, and implements operating-system enhancements to improve reliability and performance. It also includes managing daily configuration and operations, assisting users, optimizing system operations and resource utilization, conducting system-capacity analysis and planning, and providing detailed analysis and feedback on escalated tickets. The position requires a TS/SCI with Poly clearance.

Requirements

• TS/SCI with Poly clearance.
• Ten years of experience as a system administrator in programs and contracts of similar scope, type, and complexity.
• A bachelor's degree in a technical discipline from an accredited college or university, or five additional years of system-administrator experience in lieu of the degree.

Responsibilities

• Support implementation, troubleshooting, and maintenance of IT systems.
• Manage the daily activities of IT system configuration and operation.
• Monitor and resolve day-to-day problems involving client/server, storage, network, and mobile devices.
• Provide Tier 1 help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
• Assist users in accessing and using IT systems.
• Support escalation and communicate status to agency management and internal customers.
• Support dispatch-system and hardware problems and remain involved through resolution.
• Configure and manage UNIX and Windows (or other applicable) operating systems; install and load operating-system software; troubleshoot systems; maintain system integrity; and configure network components.
• Implement operating-system enhancements to improve reliability and performance.
• Optimize system operations and resource utilization, and perform system-capacity analysis and planning.
• Provide in-depth IT systems troubleshooting and detailed analysis and feedback to agency management and internal customers for escalated tickets.

Benefits

• Paid time off scaled based on time in service, plus eleven paid annual holidays.
• CyberTrend pays 100% of the cost of the base medical plan, dental, vision, disability, life, and employee assistance program benefits for full-time employees.
• Employer contribution of 10% of monthly gross salary to a SEP-IRA; the plan is non-contributory for employees, has no vesting period, and is 100% owned and managed by the employee.
• Educational assistance up to $5,250 annually for approved work-related activities.
• Training assistance up to $3,000 annually for approved work-related activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level