System Administrator I

FLASH Technology Group • Annapolis Junction, MD

1d

About The Position

Flash Technology Group is hiring a System Administrator I to provide user support and basic technical troubleshooting. The position requires a TS/SCI with polygraph clearance and U.S. citizenship. The schedule is Friday through Monday, 6 a.m. to 4 p.m. This is a mission-essential position and may include work on holidays when required.

The role responds to user inquiries, tracks support requests, troubleshoots hardware, software, and network connectivity issues, and escalates complex problems to second-level support or specialized teams. It also provides user guidance, supports account and peripheral issues, installs and updates software, helps maintain IT asset inventory, and documents tickets, solutions, and procedures. The administrator communicates clearly and professionally with users and coworkers, supports teammates, follows IT and departmental policies, and reports potential security issues to appropriate teams or leaders.

Requirements

• TS/SCI with polygraph clearance required.
• Must be a U.S. citizen.
• High school diploma or GED and 10 years of experience, or a bachelor's degree and 5 years of experience.
• IAT I certification.
• Customer service skills.
• Experience with ServiceNow or a similar ticketing system.

Responsibilities

• Respond to user inquiries.
• Log and track support requests using a help desk ticketing system.
• Diagnose and resolve basic hardware, software, and network connectivity issues.
• Guide users step by step through troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams.
• Provide guidance to less experienced colleagues and mentor new hires and trainees.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Troubleshoot basic printer, scanner, and peripheral issues.
• Help maintain inventory of IT assets.
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain accurate user tickets and records, including relevant information and troubleshooting steps taken.
• Maintain a professional and empathetic tone with users and coworkers.
• Communicate technical information clearly to non-technical users.
• Provide ticket-status updates and possible resolutions.
• Participate actively in the team and assist coworkers when needed.
• Adhere to IT and departmental policies and procedures.
• Report potential security issues or breaches to appropriate teams or team leaders.

Benefits

• 401(k) with 6% company match, vesting immediately
• Medical insurance with HSA and HRA options
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Complimentary identity theft protection
• Tuition and certification reimbursement
• Paid time off
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level