System Administrator I (Infrastructure and Sustainment)

Vibrint•Lehi, UT

About The Position

Vibrint is seeking a System Administrator to support implementation, troubleshooting, and maintenance of IT systems. The role manages IT system infrastructure and related processes, and supports day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices. The administrator provides Tier 1 help desk and Tier 2 escalation support, assists users with access and system use, and communicates escalated issues and status to agency management and internal customers. The position also involves configuring and managing Linux, Unix, and Windows operating systems; maintaining network component integrity; improving operating-system reliability and performance; supporting system and mission architecture; and resolving complex server hardware, application, and software integration problems. An active TS/SCI with polygraph clearance and U.S. citizenship are required.

Requirements

Active TS/SCI clearance with polygraph.
U.S. citizenship.
Bachelor's degree in a technical discipline, or eight years of experience in lieu of a degree.
At least three years of system administration experience, or eight years of experience in lieu of a degree.
DoD 8570 IAT II level certification.
Ability to provide IT system implementation, troubleshooting, and maintenance support.
Ability to manage daily IT system configuration and operations and assist users.
Ability to provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution.
Ability to support and monitor client/server, storage, network, and mobile devices.
Ability to troubleshoot IT systems and analyze complex server hardware, application, and software integration problems.
Working knowledge and understanding of system administration interdependencies as part of a Service Oriented Architecture (SOA).

Responsibilities

Support implementation, troubleshooting, and maintenance of IT systems.
Manage daily IT system configuration and operations.
Assist users in accessing and using IT systems.
Provide Tier 1 help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Monitor IT systems and resolve problems involving client/server, storage, network, and mobile devices.
Support escalation and communicate status to agency management and internal customers.
Optimize system operations and resource utilization; perform system capacity analysis and planning.
Troubleshoot IT systems and provide detailed analysis and feedback on escalated tickets.
Support the dispatch system and hardware problems and remain involved through resolution.
Configure and manage Linux, Unix, and Windows or other applicable operating systems; install and load operating-system software; troubleshoot and maintain network components; and implement operating-system enhancements to improve reliability and performance.
Support the design of systems, mission architecture, and associated hardware.
Analyze and resolve complex problems involving server hardware, applications, and software integration.