System Administrator I (Infrastructure and Sustainment)

Vibrint•Eagle Mountain, UT

About The Position

Vibrint is seeking a System Administrator to support implementation, troubleshooting, and maintenance of IT systems. The role manages IT infrastructure and related processes, and supports day-to-day operations, monitoring, and problem resolution across client, server, storage, network, and mobile devices. The position provides Tier 1 help desk and Tier 2 escalation support, including problem identification, diagnosis, resolution, and communication of status to agency management and internal customers. The System Administrator manages system configuration and operations, assists users, optimizes system operations and resource utilization, and performs capacity analysis and planning. The role also configures and manages Linux, Unix, Windows, or other applicable operating systems; installs and maintains operating system software; troubleshoots network components; and implements enhancements to improve reliability and performance. Additional responsibilities include supporting system and mission architecture design, resolving complex server hardware and application/software integration problems, and understanding system administration interdependencies within a Service Oriented Architecture (SOA). This is a funded role requiring an active TS/SCI with polygraph clearance and U.S. citizenship. A bachelor's degree in a technical discipline and at least three years of system administration experience are required, or eight years of experience in lieu of a degree. A DoD 8570 IAT II-level certification is also required.

Requirements

Active TS/SCI clearance with polygraph.
U.S. citizenship.
Bachelor's degree in a technical discipline, or eight years of experience in lieu of a degree.
At least three years of system administration experience, or eight years of experience in lieu of a degree.
DoD 8570 IAT II-level certification.
Ability to provide IT system implementation, troubleshooting, and maintenance support.
Ability to provide Tier 1 help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Experience or ability to manage IT system configuration and operations and assist users.
Ability to support client/server/storage/network and mobile devices.
Ability to optimize IT system operations and resource utilization and conduct capacity analysis and planning.
In-depth IT systems troubleshooting ability.
Ability to configure and manage Linux, Unix, Windows, or other applicable operating systems and maintain network components.
Working knowledge of system administration interdependencies within a Service Oriented Architecture (SOA).
Ability to analyze and resolve complex server hardware, application, and software integration problems.

Responsibilities

Support implementation, troubleshooting, and maintenance of IT systems.
Manage IT system infrastructure and processes related to those systems.
Support day-to-day IT operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices.
Provide Tier 1 help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Manage daily configuration and operation of IT systems.
Assist users in accessing and using IT systems.
Communicate escalation status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Provide in-depth IT system troubleshooting and detailed analysis and feedback for escalated tickets.
Support the dispatch system and hardware problems, and remain involved through resolution.
Configure and manage Linux, Unix, Windows, or other applicable operating systems; install operating system software; troubleshoot and maintain network components; and implement operating system enhancements to improve reliability and performance.
Support the design of systems, mission architecture, and associated hardware.
Analyze and resolve complex problems involving server hardware, applications, and software integration.