System Administrator I (Onsite)

JMARK Business Solutions, Inc.•Springfield, MO

4d•Onsite

About The Position

JMARK Business Solutions Inc. is looking to add a System Administrator I - Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed. If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.

Requirements

Minimum of two years working in a technical operating capacity
High School graduate or equivalent required
Excellent organizational and analytical skills
Understanding of and adherence to all data and physical security and confidentiality policies and procedures
Exceptional customer service skills

Nice To Haves

Previous experience working on help desk tickets or desktop support preferred
Experience handling IT in a Legal/Regulated related environment preferred
Previous Window Server experience is a plus
Previous Active Directory experience preferred
Experience with Pro Law is a plus

Responsibilities

Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
Responds to IT requests through calls, emails, and tickets
Assist team members with resolving IT issues.
Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
Utilize de-escalation skills and escalate cases when necessary to IT support provider.
Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
Assist in developing systems and procedures to deliver quality service to end users.
Update job knowledge by participating in educational opportunities.
Other duties as assigned.