System Administrator I (Onsite)
About The Position
JMARK Business Solutions Inc. is seeking a System Administrator I to serve as the onsite IT resource for a law firm client in Springfield, Missouri. The role provides evaluation and support for day-to-day IT activities, assists internal staff and clients, and provides training and guidance on technology as needed. The position supports an environment of approximately 60 users and serves as a liaison with the client’s contracted IT company and vendor software support companies. This is a full-time weekday position, with occasional evening and weekend hours required to assist with off-hours IT tasks.
Requirements
- At least two years of experience working in a technical operating capacity.
- High school graduate or equivalent.
- Excellent organizational and analytical skills.
- Understanding of and adherence to data and physical security and confidentiality policies and procedures.
- Exceptional customer service skills.
- Availability for occasional evening and weekend hours to assist with off-hours IT tasks.
Nice To Haves
- Previous experience working on help desk tickets or in desktop support.
- Experience handling IT in a legal or regulated environment.
- Previous Windows Server experience.
- Previous Active Directory experience.
- Experience with Pro Law.
Responsibilities
- Provide day-to-day IT and desktop support for an environment of approximately 60 users.
- Serve as a liaison with the contracted IT company and vendor software support companies.
- Respond to IT requests received through calls, emails, and tickets.
- Assist team members with resolving IT issues.
- Help clients with personal phones, laptops, tablets, and other devices while providing exceptional customer service.
- Assist with hardware issues involving desktops, laptops, copiers, printers, and peripherals.
- Answer inquiries, clarify requested information, research and locate accurate information, and educate team members about solutions.
- Use de-escalation skills and escalate cases to the IT support provider when necessary.
- Take ownership of requests and explore opportunities to add value to the position and the IT department.
- Assist in developing systems and procedures to deliver quality service to end users.
- Maintain job knowledge by participating in educational opportunities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
