System Administrator I

JMARK Business Solutions, Inc. • Tulsa, OK

3d • $49,000 - $60,000 • Onsite

About The Position

JMARK Business Solutions is seeking a System Administrator I to serve as a dedicated onsite IT resource for a banking client. As a JMARK employee, you will work primarily at the client's location, acting as a trusted technology partner to their employees and collaborating with the broader JMARK technical team. This role is ideal for someone who enjoys building relationships with end users, troubleshooting diverse technical issues, and taking ownership of the IT experience within a professional banking environment. At JMARK, the philosophy is 'People First. Technology Second,' emphasizing that great IT support involves helping people perform their best work.

Requirements

• Proficiency supporting Windows operating systems.
• Advanced desktop and end-user support experience.
• Experience supporting Microsoft Office and Microsoft 365.
• Basic VPN configuration and troubleshooting experience, including technologies such as Cisco and Meraki.
• Basic understanding of IPv4 and IPv6 networking.
• Basic Windows Server support knowledge, including Windows Server 2012, 2016, and 2019 environments.
• Ability to identify and troubleshoot basic internet and network connectivity issues.
• Familiarity with routers, switches, firewalls, wireless systems, and other network devices.
• Familiarity with Cisco, Meraki, or similar networking technologies.
• Understanding of endpoint security technologies, including antivirus, anti-spam, anti-spyware, and related security solutions.
• A valid driver's license.
• Proof of vehicle insurance.
• Reliable transportation that can be used to perform job responsibilities when necessary.
• Ability to travel as required by the position.

Nice To Haves

• Experience with ConnectWise or other PSA, RMM, or IT documentation platforms is a plus.
• Enjoy helping people solve problems.
• Communicate technical information in a way that makes sense to nontechnical users.
• Can work independently while knowing when to engage the larger JMARK team.
• Take ownership and follow issues through to resolution.
• Stay calm and professional when users have urgent technology needs.
• Are self-motivated and comfortable managing competing priorities.
• Have strong written and verbal communication skills.
• Enjoy learning new technologies and developing your skills.
• Look for opportunities to prevent problems instead of simply reacting to them.
• Value teamwork, accountability, honesty, and delivering an exceptional client experience.

Responsibilities

• Provide responsive, professional onsite and remote technical support to end users.
• Identify, document, troubleshoot, and resolve hardware, software, network, and connectivity issues.
• Support Windows desktops, Microsoft Office, Microsoft 365, VPN connectivity, printers, and other end-user technologies.
• Troubleshoot basic server, network, router, switch, firewall, and wireless connectivity issues.
• Support Windows Server environments, including domain and workgroup environments.
• Manage, maintain, troubleshoot, and support client network infrastructure.
• Perform preventative maintenance and assist with technology installations, upgrades, and equipment deployments.
• Accurately document service activities and resolutions within ConnectWise and other JMARK systems.
• Utilize JMARK's remote monitoring, network management, and documentation tools.
• Escalate technical issues to Level 2 and other JMARK technical teams when appropriate.
• Communicate clearly with end users about issues, expectations, progress, and resolution.
• Maintain strong relationships with client employees, managers, and executives through exceptional customer service.
• Participate in JMARK's on-call rotation as assigned.
• Assist with additional technology projects as needed.

Benefits

• Ongoing technical training.
• Pursue manufacturer and software certifications.
• Stay current on emerging technologies and industry trends.
• Share knowledge and areas of expertise with other JMARK team members.
• Participate in company-sponsored activities related to your position.
• Build technical and professional skills that can prepare you for future opportunities within JMARK.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed