System Admin & Service Desk (Korean Bilingual)

SBT Global•Plano, TX

6d•Onsite

About The Position

The System Admin & Service Desk role supports service desk and customer support, system administration, data analysis, AI-driven automation, and continuous process improvement. The position performs basic to intermediate system administration tasks, including user and access management, system configuration, workflow and process maintenance, issue investigation, and escalation. It also uses prompt engineering to create, optimize, and maintain AI-assisted workflows. The role requires communication with U.S.-based teams, Korea-based headquarters, and clients.

Requirements

Fluent written and verbal communication skills in English and Korean.
Ability to work effectively with U.S.-based teams and Korea-based headquarters.
Hands-on experience with Excel.
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
Five or more years of experience in one or more of the following: service desk/help desk operations, IT operations or application support, or system administration.

Nice To Haves

Experience with Jira or other ticketing/workflow management systems.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.
A bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field.

Responsibilities

Provide service desk and customer support.
Perform system administration involving Jira, MSP+, and web systems.
Conduct data analysis using Excel, including KPI and reporting work.
Support AI-driven automation and AI-assisted development.
Contribute to continuous process improvement, including an Agile mindset on QA and system-failure issues.
Perform user and access management.
Maintain system configuration, workflows, and processes.
Investigate and escalate issues.
Use prompt engineering to create, optimize, and maintain AI-assisted workflows.
Support users, troubleshoot issues, and coordinate with multiple stakeholders.
Communicate or present to clients in English and Korean.