System Admin & Service Desk (Korean Bilingual)
About The Position
The System Admin & Service Desk role combines service desk and customer support, system administration, data analysis, AI-driven automation, and continuous process improvement. The position is based in Plano, Texas, and is a one-year contract paying approximately $6,035.92 per month, depending on experience. English and Korean bilingual proficiency is required. The role performs basic to intermediate system administration, including user and access management, system configuration, workflow and process maintenance, issue investigation, and escalation. It also supports Jira, MSP+, and web systems; uses Excel for data analysis, KPI tracking, and reporting; and leverages prompt engineering and AI-assisted development to create, optimize, and maintain workflows and lightweight automation. The position works with U.S.-based teams and Korea-based headquarters and applies an agile mindset to improve processes related to QA and system failures.
Requirements
- Fluent written and verbal communication in both English and Korean.
- At least 5 years of experience in one or more of: service desk/help desk operations, IT operations or application support, or system administration.
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with U.S.-based teams and Korea-based headquarters.
- Hands-on experience with Excel.
Nice To Haves
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- Experience with Jira or other ticketing/workflow management systems.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.
Responsibilities
- Provide service desk and customer support.
- Perform basic to intermediate system administration, including user and access management.
- Maintain system configuration, workflows, and processes.
- Investigate issues and escalate them as needed.
- Support Jira, MSP+, and web systems.
- Perform data analysis and reporting using Excel, including KPI work.
- Use prompt engineering to create, optimize, and maintain AI-assisted workflows.
- Build lightweight automation solutions using AI-assisted development, low-code/no-code platforms, scripting, or similar technologies.
- Support continuous process improvement, including work on QA and system failure issues.
- Support users, troubleshoot issues, and coordinate with multiple stakeholders.
- Communicate or make presentations for clients in English and Korean, and work with U.S.-based teams and Korea-based headquarters.
