Sys Analyst-PACS

Catholic Health•West Islip, NY

About The Position

The PACS & RIS Analyst supports Catholic Health’s imaging ecosystem across physician practices and hospitals, including PACS/CPACS/VNA, imaging modalities, and the radiology information system (RIS). The role provides day-to-day operational support, contributes to integrations and optimization, and serves as a liaison among clinical users, IT teams, and vendors. Work includes device calibration, modality and workstation integration, workflow troubleshooting, radiology application build, and participation in planning, design, testing, training, implementation, and ongoing support for PACS and RIS. The analyst supports imaging workflows end to end, from ordering and scheduling through image acquisition, interpretation, and result delivery. The position supports clinical and administrative partners, helps maintain stable and high-quality imaging operations, and assists facilities and practices with evolving regulatory and accreditation requirements. The analyst must follow Catholic Health policies and information security requirements, protect confidentiality, and report suspected security, privacy, or compliance issues. The role requires travel between Catholic Health entities as needed, attendance at training (including possible out-of-state, multi-day sessions), regular on-call participation, and overtime as needed. Flexible hours may be required during go-lives and planned maintenance events.

Requirements

Bachelor’s degree.
At least 3 years of experience in a progressive IT role.
Working knowledge of the policies, procedures, and business operations of a radiology department or physician practice.
Proficiency in Microsoft Office.
Ability to manage deadlines and changing priorities.
Strong project management skills, including leading meetings, prioritizing, resolving conflicts, maintaining issue lists, and managing project plans.
Strong communication and follow-up skills.
Attention to detail and ability to probe for information to understand underlying needs that drive system build.
Strong problem-solving, interpersonal, written, and verbal communication skills.
Ability to work independently and collaboratively across diverse teams and organizational levels.
Self-motivation, professionalism, confidentiality, and ability to thrive in a fast-paced environment while meeting deadlines and quality standards.
Strong clinical or imaging knowledge to support discussions with radiologists, technologists, and leadership.
Ability to travel between Catholic Health entities as required.
Willingness to attend training, including out-of-state, multi-day sessions.
Availability for flexible hours during go-live and planned maintenance, regular on-call rotation, and overtime as needed.
Ability to gain and maintain required Epic certifications, including Epic Radiant, and vendor system competencies.

Responsibilities

Serve as the primary on-site and remote support contact for PACS and RIS across physician practices and imaging departments.
Liaise among clinical end users, the Melville IT team, and vendor partners to resolve issues and support system enhancements.
Support integration and configuration of imaging modalities, workstations, and associated hardware and software.
Coordinate and resolve issues involving image order management, workflow discrepancies, device performance, and system connectivity.
Participate in system planning, build, testing, training, implementation, optimization, and production support.
Perform local and remote device calibration and modality integrations with clinical engineering and desktop support.
Troubleshoot workflows involving modality worklists, DICOM, HL7, and Epic Radiant imaging build.
Follow standards for system build, naming conventions, numbering, and security classifications.
Document PACS and RIS specifications, workflows, and operational procedures.
Investigate and validate end-user workflow needs and translate them into system requirements.
Collaborate with team members and vendors to create and execute implementation and upgrade plans.
Support clinical staff in documenting workflows, identifying issues, and improving operational efficiency.
Gain and maintain required Epic certifications, including Epic Radiant, and vendor system competencies.
Develop understanding of radiology practice operations, policies, and regulatory requirements.
Participate in go-live and post-go-live activities, including training, issue triage, follow-up communication, and system adjustments.
Attend leadership and project meetings as needed and communicate clearly and promptly across involved teams and departments.
Track time accurately and promptly for assigned tasks.
Support facilities and practices in meeting imaging regulatory and accreditation requirements.
Perform duties in accordance with Catholic Health policies, including compliance and information security requirements; report suspected security, privacy, or compliance issues.
Deliver high-quality service to clinical and administrative partners.
Travel between Catholic Health entities as required and attend training, potentially out of state and for multiple days.
Participate in regular on-call rotation and work overtime as needed.