SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA
About The Position
Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members. Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites.
Requirements
- High school diploma, GED, or equivalent.
- Two (2) years of experience in a customer service, collection, or accounting environment.
- At least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere.
- Ability to 10 key at a net speed of 100 KSPM at time of hire.
- A valid State of Alaska Driver’s License and satisfactory driving record at time of hire.
- Satisfactory background check which includes criminal, education, and employment history at time of hire.
Nice To Haves
- Preference will be given to Anchorage Municipal Employees Association (AMEA) employees.
Responsibilities
- Interface with customers as the division's first point of contact at disposal sites and in customer service administration.
- Perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups).
- Screen disposal loads for content and hazardous materials.
- Determine and inform customers of any special handling fees associated with their loads.
- Assess and process fees according to current ordinance for the load.
- Create load tickets by capturing customer information and gross and tare weights for Disposal Utility account customers.
- Other duties as assigned.
Benefits
- The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
