Switchboard Supervisor
Ladgov Corporation•Northport, NY
About The Position
The Switchboard Supervisor will oversee and coordinate the activities of switchboard operators across all shifts to ensure continuous 24/7 coverage. This role involves training, performance evaluation, quality monitoring, and serving as a primary contact for operational issues and emergency communications. The supervisor is responsible for maintaining staffing schedules and ensuring compliance with all relevant policies.
Requirements
- Minimum 1 year supervisory experience
- Experience in switchboard or call center operations
- Strong leadership, communication, and problem-solving skills
- Ability to manage staffing, scheduling, and training
- Ability to work flexible hours across all shifts
Nice To Haves
- Experience in a healthcare environment
Responsibilities
- Supervise and coordinate switchboard operators across all shifts
- Ensure 24/7 staffing coverage, including holidays
- Train, mentor, and evaluate operator performance
- Monitor call handling quality and response times
- Serve as point of contact for operational issues
- Ensure proper handling of emergency communications
- Maintain staffing schedules and coverage plans
- Communicate with VA leadership and Contracting Officer Representative (COR)
- Ensure compliance with HIPAA, privacy, and security policies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
