Switchboard Operator

Rochester Regional Health

1d • $17 - $20 • Onsite

About The Position

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction. This is a full-time position located in Rochester, NY, within the Switchboard Department, with a schedule that includes mornings and rotating weekends. The role requires strong communication skills, the ability to multitask under pressure, and proficiency in computer use.

Requirements

• Two (2) years customer service experience, preferably in a fast pace environment setting.
• Demonstrated compassion, empathy and customer service skills.
• Strong verbal and written communication skills, including excellent diction and articulation.
• Ability to multitask and work under rigorous pressure.
• Proficient in use of computers; must be able to type a minimum of 35 wpm.
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire.

Nice To Haves

• Bilingual

Responsibilities

• Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls.
• Connect calls to appropriate personnel.
• Monitor emergency radio, fire panel and other alarm panels.
• Provide over-head page for all internal and external disaster situations (code calls and drills).
• Provide patient information to customers via computer access and printed reports.
• Enter department schedules, updating as needed.
• Miscellaneous duties as requested by the manager.

Benefits

• The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed