Switchboard Operator

Lifepoint Health • Beckley, WV

3d • Onsite

About The Position

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Switchboard Operator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

Requirements

• High school diploma or equivalent required.
• Strong communication skills with the ability to interact professionally with patients, visitors, staff, and emergency responders while maintaining confidentiality and HIPAA compliance.
• Ability to remain calm, prioritize, and respond effectively in high-pressure, fast-paced, and emergency situations.
• Strong multitasking and technical skills with the ability to operate multiple communication systems simultaneously.
• Strong critical thinking skills with the ability to make sound decisions and work independently with minimal supervision.
• Detail-oriented with strong organizational skills to maintain accurate logs, records, and documentation.
• Flexibility to work varied shifts, including nights, weekends, and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes, protocols, and paging procedures.

Nice To Haves

• One year of experience in telecommunications, switchboard operations, or general office work preferred.

Responsibilities

• Prioritize and respond to multiple calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to protocols.
• Route calls and inquiries appropriately while providing professional customer service and maintaining strict patient confidentiality (HIPAA).
• Deliver accurate overhead announcements, emergency code pages, and disaster notifications to authorized personnel.
• Monitor emergency alarms and communication systems and promptly notify appropriate parties when action is required.
• Operate multiple communication systems, including switchboards, radios, phones, paging systems, and computer applications with basic data entry.
• Maintain accurate records, including call logs, patient room status, admissions/discharges, employee contacts, and disaster files.
• Demonstrate reliability and teamwork, with flexibility to work varied shifts, including nights, weekends, and holidays.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED