Switchboard-5

Bass Pro Shops • Mesa, AZ

1d • Onsite

About The Position

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. This role supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Responsibilities include answering and directing incoming phone calls, handling customer and associate questions and requests, distributing applications to prospective new associates, coordinating and scheduling appointments for Management, and performing clerical assignments such as filing and copying. The operator also maintains associate bulletin boards, ensures they are current, posts schedules, remains familiar with store layout, remains knowledgeable of all products, and stays aware of advertised sales, special events, and store layout. The position requires keeping the work area clean, neat, and well stocked with supplies, and following all Company Policies and Procedures.

Requirements

• High School diploma or equivalent experience
• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system and computerized PBX system

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Answers and directs incoming phone calls in a prompt, friendly and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Files, copies and performs other clerical assignments as needed.
• Maintains associate bulletin boards; insures they are current; posts schedules.
• Remains familiar with store layout.
• Remains knowledgeable of all product.
• Remains aware of advertised sales, special events and store layout.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED