Switchboard Operator

Medical University of South Carolina•Columbia, SC

About The Position

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Operates entire Telecommunications System PBX switchboard which includes paging of personnel and physicians, paging appropriate emergency codes and notifying personnel. Answers incoming calls. Places outgoing calls as needed. Announces the ending of visiting hours. Operates portable paging equipment when contact is made by security staff. Announces fire drills, actual fire alarms, disaster drills and actual disasters when required. Establishes a positive contact with the public by communicating precise information to families and visitors.

Requirements

Education: High School Degree or Equivalent
Work Experience: 0-6months
Ability to perform job functions while standing. (Frequent)
Ability to perform job functions while sitting. (Frequent)
Ability to perform job functions while walking. (Frequent)
Ability to climb stairs. (Infrequent)
Ability to work indoors. (Continuous)
Ability to work from elevated areas. (Frequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Frequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to fully use both legs. (Continuous)
Ability to fully use both hands/arms. (Continuous)
Ability to lift and carry 15 lbs. unassisted. (Infrequent)
Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand or at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous)
(Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in a latex safe environment. (Continuous)
Ability to maintain tactile sensory functions. (Frequent)
(Selected Positions) Ability to maintain good olfactory sensory function. (Frequent)
(Selected Positions) Ability to be qualified physically for respirator use, initially and as required. (Continuous)

Nice To Haves

Work Experience: 1 year

Responsibilities

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
Uses a customer relationship application or database to record activities and research product information.
Operates entire Telecommunications System PBX switchboard which includes paging of personnel and physicians, paging appropriate emergency codes and notifying personnel.
Answers incoming calls.
Places outgoing calls as needed.
Announces the ending of visiting hours.
Operates portable paging equipment when contact is made by security staff.
Announces fire drills, actual fire alarms, disaster drills and actual disasters when required.
Establishes a positive contact with the public by communicating precise information to families and visitors.