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TX-HHSC-DSHS-DFPS•Mexia, TX

1d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! Performs routine work operating a telephone switchboard or console and performing receptionist duties. Work involves placing, answering, and transferring local and long-distance calls, receiving visitors, and providing general information. Ability to work harmoniously with individuals, their families, and staff. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. May be required to work extended hours until adequately relieved by on-coming switchboard employee; may be required to come in early from time to time to provide adequate switchboard coverage; may have to work alone; and fulfill and perform other job duties as assigned. Hours: Saturday/Sunday 8:00am-4:00pm; Monday – Friday 6am-2pm/2pm-10pm. May need to work some overtime and holidays. Shift may vary based on the needs of the facility.

Requirements

Work experience as a switchboard or console operator, or as a receptionist
Experience in handling of money
Able to work a flexible schedule
Working knowledge of Microsoft Office to include Word, Excel and Outlook
Graduation from an accredited high school or GED
Experience in providing exceptional customer service
Clerical and computer experience

Responsibilities

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Must communicate well and speak clearly.
Ability to react quickly and calmly in emergency situations.
Provide exceptional customer service.
Answers and transfers calls coming into switchboard console.
Respond as required to all medical, fire and weather emergencies.
Act as receptionist and provide assistance to general public.
Relays all necessary information by e-mail, telephone, and pager communication systems to all support staff involved in any receipt of messages.
Demonstrate responsive attitude in dealing with public.
Assist parents/guardians in attaining information and passes.
Distribute to staff and client lost funds when report monies lost from vending machines.
Assist applicants with applications and distribute applications as appropriate.
Log all TEX-AN (TEX-AN - which stand for Texas Agency Network) and long-distance calls put through switchboard.
Complete fire drill and medical emergency reports and paperwork associated with shift.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Provide clerical support to Security and Risk Manager as needed.