Switchboard Operator

Bass Pro Shops • Scarborough, ME

17h

About The Position

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. The role supports a strong commitment to world-class customer service and helps ensure a pleasant and productive shopping experience for customers. It performs clerical and administrative tasks, provides information to customers and associates, and helps keep store information and the work area current and organized. The position operates under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system and computerized PBX system.
• Able to remain stationary, often standing or sitting for prolonged periods.
• Able to communicate with others and repeat motions involving the wrists, hands, and/or fingers.
• Able to move objects up to 20 pounds constantly and occasionally move and lift objects up to 50 pounds or more, using a team lift as needed.
• Occasionally able to work in noisy environments.

Responsibilities

• Answer and direct incoming phone calls promptly and in a friendly, outgoing manner.
• Handle customer and associate questions and requests.
• Distribute applications to prospective new associates.
• Coordinate and schedule appointments for Management.
• File, copy, and perform other clerical assignments as needed.
• Maintain associate bulletin boards, ensure information is current, and post schedules.
• Remain familiar with the store layout, products, advertised sales, and special events.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow all Company Policies and Procedures.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED