SWITCHBOARD- EAST INTERNAL MEDICINE

GALEN MEDICAL GROUP PC • Chattanooga, TN

5d • Onsite

About The Position

The Switchboard Operator provides a combination of patient care and clerical/administrative support for all departments at Galen Medical Group’s East Internal Medicine location. The role supports patients, providers, and staff by handling telephone calls, collecting and entering patient information, registering patients, assisting with appointments, and completing related administrative tasks. The employee is expected to deliver excellent customer service, assess patient needs efficiently, and follow Galen Medical policies and HIPAA and OSHA standards. Duties and responsibilities may change at any time.

Requirements

• High school diploma or equivalent.
• Prior clerical experience and experience answering telephones.
• Strong written and verbal communication skills.
• Ability to organize, prioritize, and manage multiple projects concurrently.
• Ability to work independently or in a team environment.
• Ability to hear well and speak clearly.
• Ability to maintain composure in difficult situations.
• Pleasant telephone voice and manner.
• Ability to type 35 words per minute.
• Comfort working under minimal supervision.
• Ability to use MS Outlook, Word, and Excel.
• Ability to operate office equipment, including a computer, fax machine, calculator, and copier.
• Reliable transportation and a clean driving record, if applicable.
• Flexibility to work overtime as needed.
• Must be a team player and provide excellent customer service while efficiently assessing patients’ needs.
• Must complete a pre-employment drug screen.

Nice To Haves

• Work experience in a healthcare organization.
• Previous staffing or scheduling experience in a healthcare environment.

Responsibilities

• Answer telephones, direct callers, and take messages.
• Gather patient information and prepopulate the patient health record.
• Register patients.
• Assist with scheduling and rescheduling office appointments.
• Page providers with hospital consults.
• Fax provider visits to referring providers.
• Maintain the current on-call list.
• Periodically fill in at the front desk or check-out.
• Provide superior customer service to patients, client providers, and staff.
• Perform administrative and clerical duties as necessary.
• Perform duties in compliance with Galen Medical policies and HIPAA and OSHA standards.

Benefits

• 401(k) benefits.
• Education reimbursement.
• Holiday pay.
• Earned time-off policy.
• Company-paid life insurance.
• Company-paid long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED