Switchboard Operator PRN Nights (Patient Access) - Vanderbilt Clarksville Hospital

Vanderbilt University Medical Center•Clarksville, TN

1d•Onsite

About The Position

The Switchboard Operator works in Patient Access at Vanderbilt Clarksville Hospital and ensures phone lines are answered promptly and calls are handled with dignity, professionalism, and efficiency. The operator transfers patient calls to the requested room or area and responds appropriately to emergency calls. This is an as-needed PRN role with a stated overnight shift of 7:00 PM to 7:00 AM. The position operates under immediate supervision of the PBX supervisor and follows instructions from designated Patient Access and department leaders.

Requirements

High school diploma or GED.
One year of relevant work experience.

Responsibilities

Operate a PBX switchboard or telephone console to route incoming calls and place outgoing calls appropriately.
Answer all phone lines in a timely manner and treat calls with dignity and efficiency.
Transfer patient calls to the appropriate room or area requested by the caller.
Handle emergency phone calls with professionalism and efficiency.
Maintain working knowledge of commonly used concepts, practices, and procedures in accordance with hospital policy.
Follow instructions from the PBX supervisor, ED Patient Access Supervisor, Patient Access Director, Rehab Director, and/or Psych Director.
Welcome patients and family members professionally.
Contact nursing staff for emergency medical needs.
Answer patient and visitor questions.