Switchboard Operator/Receptionist

Vancouver Coastal Health • Vancouver, BC

1d • Onsite

About The Position

Within the context of a client and family centred care model and in accordance with the established vision and values of the organization, this role performs communication, information, and reception services by telephone or in person to staff, clients, and the public. Duties include operating the computerized telephone exchange, locating personnel via pagers, answering services, and the public address system, responding to emergencies, and receiving patient items such as flowers for delivery. The role also involves performing a variety of clerical duties such as typing, data entry, maintaining patient arrival lists and in-patient register records, and operating an on-line computer to retrieve information as required.

Requirements

• Grade 12 education.
• One year's recent related experience or an equivalent combination of education, training and experience.
• Ability to keyboard at 45 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Knowledge of medical terminology.

Responsibilities

• Operate the computerized telephone exchange.
• Locate personnel through the use of pagers, answering services, and the public address system.
• Respond to emergencies.
• Receive patient items such as flowers for delivery.
• Perform clerical duties such as typing and data entry.
• Maintain patient arrival lists and in-patient register records.
• Operate on-line computer to retrieve information as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED