Receptionist/Switchboard Operator

Bedford Stuyvesant Family Health Center•Brooklyn, NY

6d•Onsite

About The Position

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay. We are seeking a Receptionist/Switchboard Operator to join our team.

Requirements

HS/GED; Experience could replace education requirements
Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel
Excellent interpersonal skills
Must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
Display courtesy, tact and patience with all members of the team members and extended community

Nice To Haves

2-5 years of relevant experience

Responsibilities

Answers high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member.
Answering switchboard of 200-300 calls per day. Most calls require some information to be extracted from the caller in order to determine call placement.
Schedules patient appointments.
Inputs and verifies demographics and insurance in EMR.
Meet and greets patients with positive attitude.
Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations.
Performs other related duties as assigned by physician, supervisor, or management.