Receptionist/Switchboard Operator
About The Position
The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Independence Mental Health Institute (IMHI) is seeking a Receptionist/Switchboard Operator to join our team! This is a full-time position with opportunity for advancement, growth, and development. The successful candidate will serve as the facility’s Receptionist and Switchboard Operator, responsible for greeting and assisting visitors, answering and directing incoming calls, and providing general reception support at the facility. The regular schedule will include a combination of night shifts (11:00 p.m. - 7:00 a.m.) and afternoon shifts (3:00 p.m. - 11:00 p.m.). Additional shift coverage, including day, weekend, or holiday hours, may be required to support the facility’s 24/7 operations. This position also includes a variety of additional duties, which may involve basic clerical tasks and other assigned responsibilities. Applicants will be required to complete a background check to be considered for this position. IMHI provides inpatient treatment and acute psychiatric services, including individualized treatment plans and support for children and adolescent patients to continue their education. Individuals are encouraged to collaborate with staff members in formulating their own plan. Medication, group counseling, and activities therapies might be included as well. If you enjoy helping people with adult, children and family services, mental health treatment, disabilities services, and long-term care, this is a wonderful opportunity to consider.
Requirements
- No specific education or work experience required
- Ability to type at least 40 WPM net as demonstrated by the completion of a typing examination (required within a period of time after hire, as determined by the appointing authority)
Responsibilities
- Greeting and assisting visitors
- Answering and directing incoming calls
- Providing general reception support at the facility
- Basic clerical tasks
- Other assigned responsibilities
Benefits
- Health, Dental, and Vision Coverage
- Paid Time Off (vacation, sick leave, paid holidays)
- Retirement Plans (IPERS, Retirement Investors Club)
- Flexible Spending Accounts (medical and dependent care)
- Life insurance
- Free long-term disability insurance
- Employee Assistance Program
- Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
