Switchboard Center Operator
About The Position
The Switchboard Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff, providing the necessary communication assistance in a variety of situations. In accordance with established hospital policies, the Switchboard Operator is responsible for following all general and emergency procedures accurately and in a timely manner. This includes making phone calls, overhead announcements, pages and other electronic notifications. The Switchboard Operator assists all callers in a polite, articulate, professional and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent but must be supported in a courteous manner through the duration of a full shift. Switchboard Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time. The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators. Performs other related tasks and projects as directed.
Requirements
- Ability to search phonetically in a database.
Responsibilities
- Processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff.
- Providing communication assistance in a variety of situations.
- Following all general and emergency procedures accurately and in a timely manner.
- Making phone calls, overhead announcements, pages and other electronic notifications.
- Assisting all callers in a polite, articulate, professional and clear manner.
- Searching phonetically in a database.
- Supporting repetitive and persistent responsibilities and tasks in a courteous manner through the duration of a full shift.
- Multitasking and accurately processing a high rate of telephone calls over an extended period of time.
- Working any shift as the Switchboard is operational 24 hours a day.
- Performing other related tasks and projects as directed.
Benefits
- Competitive compensation
- Comprehensive benefit plans
- Continuing education and advancement opportunities
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
