Switchboard Operator

Canon Business Process Services • Orange, CA

20h • Onsite

About The Position

The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department. This role requires excellent customer service skills, a professional attitude, and the ability to manage various communication tasks efficiently.

Requirements

• High school diploma or the equivalent
• 1 year of experience
• Proficient in Microsoft Word and Excel
• Excellent customer service skills, professional attitude & appearance
• Good written and oral communication skills
• Strong organizational, record keeping & time management skills
• Ability to type 35 wpm
• Availability to work overtime/varied hours when required

Responsibilities

• Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person
• Listen to the caller’s request and either solve the query or direct the call to the concerned department
• Must know which staff are in which department and who is in charge of what function
• Must maintain up-to-date information of the current happenings in the company
• Update and maintain pertinent business information via computer or department files
• Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication

Benefits

• Competitive pay & benefits
• Comprehensive training and development programs that prepare employees to advance from within
• Employee discounts on entertainment, products, and services nationwide!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees