Switchboard Operator

Duly Health and Care • Downers Grove, IL

3h • Hybrid

About The Position

The Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions. This role involves handling inbound contact center interactions via phone, email, MyChart, TOC, and faxes, while adhering to HIPAA policies and procedures. Responsibilities include paging clinical staff according to protocols, answering basic scheduling questions, verifying and cancelling appointments, escalating clinical patient inquiries, and collecting patient payments/balances.

Requirements

• High School diploma or GED required
• Excellent communication and organization skills
• Basic computer program and keyboard typing knowledge
• One to two years of medical office experience
• Previous experience, one to two years of successful call center or scheduling in a healthcare central scheduling department.
• Experience in typing, use of keyboard and computer entry.
• Familiarity with Microsoft Word and windows-based programs.

Nice To Haves

• Previous call center and/or medical scheduling experience preferred
• Knowledge of healthcare terminology a plus

Responsibilities

• Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.)
• Follow HIPAA policy and procedures
• Understand and support the department policies and procedure
• Paging of clinical staff
• Follow paging protocols
• Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login
• Verifying and cancelling appointments
• Escalation of clinical patient inquires when necessary to appropriate physician site/department
• Collect payment/patient balances

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED