Switchboard Operator

Lifepoint Health • Florence, AL

9h • Onsite

About The Position

North Alabama Medical Center is a 263-bed facility offering the community’s only open-heart surgery site, a complete line of women’s and children’s services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association. North Alabama Medical Center’s 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.

Requirements

• High School graduate or equivalent
• 1-3 years customer service preferred.
• Computer experience required.

Responsibilities

• Performs receptionist and clerical duties associated with patient call system, telephone communication, initiating protocols from emergency codes, and manages visitor access for Women’s and Children’s Services.
• Ensures that all telephone calls, emergency communication lines and alarms, patient call lights are answered, determines appropriate course of action based upon customers’ needs or emergency, acts as troubleshooter in solving problems and providing solutions to customer needs.
• Assesses appropriateness of visitors for the Women’s and Children Department by verifying identification and ensuring all necessary forms are obtained before issuing visitor badges.
• Assists Women’s and Children’s Department with facilitating registration paperwork for outpatients.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement and Loan Assistance for qualified applicants

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED