SVP, Training

iA American • Austin, TX

1d

About The Position

The SVP, Training is a visionary, results-driven executive responsible for leading the Training Institute, creating new training content, transitioning from free to fee-based training, and developing a robust Learning Management System (LMS). The role collaborates with senior leadership to align training and communications with company goals and support sustainable growth and competitive advantage.

The SVP will lead the Training Institute’s business planning, revenue growth, curriculum modernization, LMS content development, and training operations. This includes managing the transition to fee-based training in 2027, developing online onboarding and certification programs, coordinating training calendars, building and developing the Training Institute team, and fostering dealer and channel relationships. The position has financial oversight of the Training Institute and is accountable for revenue, profitability, budgets, forecasts, performance metrics, and operational efficiency.

The role represents the company at industry events and serves as a strategic advisor to dealers, helping them improve profitability and customer retention through iA Warranty Group solutions. Some business travel is required, up to 50%.

Requirements

• Bachelor’s degree in business, Sales, or a related field.
• At least 15 years of progressive leadership experience in automotive dealer services, F&I products, or related industries.
• Proven track record of driving revenue growth and building strong dealer networks.
• Senior management or executive-level experience with P&L responsibility.
• Expertise in retail automotive and automotive industry trends.
• Strong analytical and critical-thinking skills, including the ability to make data-driven decisions.
• Inspirational leadership style and hands-on approach.
• Excellent communication and relationship-building skills.
• Proficiency in MS Office and ability to learn new systems quickly.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.
• Ability to anticipate market trends, develop long-term plans, and align initiatives with corporate objectives.
• Ability to inspire and motivate teams, build consensus, and drive organizational change.
• Deep understanding of financial metrics, P&L management, and operational efficiency.
• Ability to build partnerships with dealers and internal stakeholders.
• Ability to champion new ideas, products, and processes.
• Ability to make timely, data-driven decisions under pressure with a focus on results.
• Ability to communicate vision and strategy clearly to diverse internal and external audiences.
• Authorization to work for any employer in the U.S.; employment visa sponsorship and STEM OPT work authorization support are not available.

Nice To Haves

• MBA.

Responsibilities

• Define and execute a comprehensive Training Institute business plan aligned with corporate goals.
• Drive fee-based training revenue while increasing adoption of iA Training nationwide.
• Lead, inspire, and scale a high-performing Training organization; establish performance metrics and foster accountability, collaboration, and innovation.
• Partner with Marketing to improve dealer engagement strategies and customer experience.
• Evaluate existing courses and develop a modernized, compliant curriculum and next-generation course framework.
• Lead the transition from free to fee-based training in 2027 and ensure clear communication with internal and external stakeholders.
• Work with the new LMS provider to launch content for iA Training programs, products, and other company initiatives.
• Facilitate development of online training as a primary source of iA employee onboarding.
• Develop iA Certification programs for new products and services.
• Schedule and coordinate training classes at iA Training facilities and off-site locations.
• Recruit, hire, and train future Training Institute staff and lead the iA Way.
• Build and maintain relationships with dealer, agent, and national account channels, dealer principals, general managers, and other key decision-makers.
• Advise dealers on maximizing profitability and customer retention through iA Warranty Group solutions.
• Represent the company at industry events, conferences, and automotive forums.
• Oversee the Training Institute’s finances and ensure revenue and profitability targets are met or exceeded.
• Collaborate with Finance to forecast sales targets and manage budgets.
• Implement reporting tools and KPIs to monitor performance and improve operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive