SVP, Technology Operations & Delivery

Article Student Living•Chicago, IL

20h•Hybrid

About The Position

Article Student Living is seeking a senior technology leader to oversee day-to-day technology operations, optimize and mature the current environment, and drive execution across corporate IT, property technology, enterprise systems, and data platforms. This role will focus on operational excellence, cost efficiency, and delivery, while partnering closely with senior leadership to align technology initiatives with business priorities and a broader enterprise technology model.

Requirements

10+ years of progressive technology leadership experience
Strong track record in IT operations, delivery, and execution
Familiarity with enterprise systems and platforms common in real estate or asset management environments (e.g., Yardi, Entrata, Microsoft ecosystem, cloud-based collaboration and data platforms)
Experience optimizing technology cost structures and managing vendor ecosystems
Practical experience in enterprise systems, infrastructure, and service delivery
Ability to operate in evolving environments and bring structure to ambiguity
Strong communicator with the ability to align business and technology stakeholders

Responsibilities

Lead day-to-day IT operations across corporate systems, infrastructure, service desk, and property technology environments
Ensure reliability, performance, and responsiveness of all core technology services
Conduct an initial assessment of the current technology environment, including systems, vendor landscape, cost structure, and key risks, and develop a prioritized stabilization and optimization plan
Establish and enforce SLAs and operational KPIs across internal teams and vendors
Drive resolution of critical incidents and ensure disciplined problem management practices
Translate business priorities into executable technology initiatives with clear timelines and outcomes
Partner with business leaders to identify, prioritize, and execute AI-driven use cases across functions, ensuring alignment with departmental goals and measurable outcomes
Oversee delivery of ongoing projects, ensuring alignment to scope, budget, and expected value
Partner with business leaders to align priorities and support execution of initiatives
Build execution discipline across the organization with a focus on accountability and results.
Conduct a comprehensive review of current technology spend, vendor landscape, and contracts
Evaluate opportunities to leverage external partners for property-level technology deployments (e.g., network infrastructure, security systems, IoT), ensuring appropriate oversight, cost efficiency, and alignment with business needs
Identify and execute opportunities for cost reduction, consolidation, and efficiency gains
Rationalize overlapping tools, platforms, and services
Hold vendors accountable to performance, service levels, and cost commitments
Partner with enterprise security leadership to ensure alignment with cybersecurity standards and practices
Oversee implementation of security controls across corporate and property environments
Ensure adherence to established policies, risk frameworks, and compliance requirements
Support incident response and remediation activities as required
Oversee the stability and performance of core systems (e.g., Yardi, CRM, finance, HR platforms)
Ensure effective integration and data flow across systems
Partner with data and analytics teams to improve data quality, accessibility, and reporting capabilities
Support the evolution of reporting and insights to enable better business decision-making
Lead and develop a lean, high-performing technology team focused on delivery and service excellence
Foster strong collaboration, communication, and alignment across business functions to ensure successful delivery of technology initiatives
Clarify roles, responsibilities, and performance expectations across the team
Strengthen execution capacity by balancing internal capabilities and external partners
Partner with enterprise technology leadership to align local operations with established standards, tools, and governance practices
Ensure technology decisions and implementations are consistent with broader enterprise architecture and security requirements
Support the evolution toward a more integrated and scalable technology operating model over time